Standard Chartered Bank – Experience
WorkForce and Portfolio Manager – July 2015 till 31st Dec 2020
Facilitate hiring as well as staff transfer either transfer-In or transfer-out along with completion of requirement at the time of staff resignation.
Details of the Hiring requirement:
Raising JR (Job Requisition) from Employee portal post Head count approval 
Arrangement of candidates interviews from business team and with HR Talent acquisition Team
Coordination with applicants for the fulfillment of hiring requirement
Getting raised the Applications (system) IDs in accordance with applicable Application Security Matrix
Getting staff PIL (Personal Installment Loan) codes activated
Getting JDs (Job Description) signed off from staff as well as Job Objectives approved half yearly basis
Ensuring correct JFF codes for every staff (i.e Business Title, office location and cost center) 
Updation of Staff JDs in accordance with group requirements from time to time and then making ensure to signed off without any delay across Client Centre
Finalization of Staff Headcount Reconciliation Code/information with Transformation Team before implementation
Review performance of Staff Applications/Systems access in accordance with applicable DOA (Delegation of Authority) and getting the anomalies fixed. Provision of Input in getting DOA updated before signing off as well. 
Maintenance of staff list of the department and the updated list is used for the conduction of the monthly Health Check List Review.
Tracking of following requirements centrally as well and ensure completion within timelines across Client Centre (IB/OB):
Block Leaves (Monthly)
eLearning Completion Status (Monthly)
Gift and Entertainment Report completion (Quarterly)
Staff Job Objective Updation (Monthly)
OneCert Review Completion (Half Yearly)
Review GPS/DOI of Client Centre units (Inbound ‘IB’ /Outbound ‘OB’) and Performance of checks on monthly basis and coordination with staff for gaps closure if any exist. The same is reported to all stakeholders including ‘Country Head Client Centre’.
                                                       
Performance of Spot Check on monthly basis and ensure the following standards:
Customer Data Confidentiality (Staff systems / Floor Checks / Fire Vault – Customer Documents)
Health and safety Requirement
Restricted Access
CCTV premises surveillance status
Exact implementation of headcount code/info in staff employee portal
Staff Applications/Systems access review  

Coordinator / Sales Support Officer (Voice & Virtual Outbound) – Jan 2012 till July 2015
Key Responsibilities:
Provision of MIS Management analysis of teams’ performance insight on daily, monthly and yearly basis to the stakeholders
Facilitation of staff hiring and movement from Induction to either staff resignation or transfer.
Conduction of training sessions on different policies in huddles to align staff learning. The sessions have been conducted on weekly basis.
Maintenance of staff list of the department and the updated list is used for calculating the productivity and team’s composition.
Keeping close coordination with various departments to get the requirement fulfilled of Governance& Operational Risk checklists such as Governance department, Operational Risk department, BCM, Security, CBA, SBIM, I.T, HR etc.
Performance of supervisory role in absence of Team Leaders in unit on senior management instructions to avoid the impact on Sales Performance
Facilitation of Governance Reviews/Operational Risk Reviews/Group Internal Audit since 2012. The Country Head and Unit Heads are important stakeholders of such activities.
Serving as Information Security Champion for spreading awareness in teams to protect group information from un-authorized disclosure 
Performance of review on GPS/DOI requirements as well and report the observations to the respective stakeholders.  
  
Telesales Consultant (Telesales Unit) - June 2011 –Dec 2011
Key Responsibilities:
Attending morning huddles as on daily basis.
Achievement of targets on daily basis.
Ensuring the customer satisfaction regarding products and responding customer’s related queries.
Observing the applicable tenants of compliance
Demonstrate exemplary discipline towards “CBA (Consumer Banking Academy) trainings.